You are the most important part of the project.  Your vision and guidance is essential to delivering the final product.  You will be integrated into the process from day one.

Once we have fixed the timings of your project the first thing we do is to gather all the information we think we will need from you.  ONLY then will we start to look at and design the details.  Before the day arrives there will be a signed ‘Project Design’ which everyone will have.  Of course, things don’t always go to plan, but from the detail design we can adapt more quickly